F.A.Q.
  1. Return Policy
  2. Shipping Policy
  3. Where is RacingDirect.com located?
  4. How is my payment information processed?
  1. Return Policy
    Accepted Timeframe:
    All customers who wish to return an item must contact us within 14 days of order receipt.

    Restocking Fees:
    In an effort to set our company apart from the competition, we do not charge restocking fees. EVER!

    Refunds:
    If you return an item to us, your refund will be the order total less shipping and handling. On orders that received FREE SHIPPING, the cost of shipping the item to you will still be deducted from your refund amount.

    Return Shipping Cost:
    Our customers are responsible for return shipping costs under all circumstances.

    Exchange Shipping Cost:
    If a customer returns an item to be exchanged, they are responsible for the shipping costs to ship their exchange item(s) back out to them, in addition to shipping the original item back to us, unless the order received was incorrect or damaged. We cannot provide free shipping multiple times on the same order.

    Return/Exchange an Order:
    Step 1:     Please contact us for an RMA#
    Step 2: Return the items in their original condition, Items not in original condition may incur additional charges.
    Step 3: Using the carrier of your choice, ship your return to the following address:

    RapidCommerce, Inc.
    Attn: Returns Dept.
    PO Box 7209
    Huntsville, AL 35806

    Step 4: Provide us with the tracking information.



    [Back To Top]

  2. Shipping Policy

    Delivery Time vs. Shipping Date
    Our order fulfillment system is not designed around shipping dates.
    Instead, we ensure you receive your shipment within the timeframe you select during checkout. A 7-14 day order may be shipped at any time during the 7-14 day period, however, you will receive the item within 7-14 days unless otherwise specified.

    Why Does Next Day Air Show the Arrival in Two Days?
    All orders that are received after 3 pm CST are shipped the following business day.

    If you live near our central location, will you receive your shipment faster?
    Because our system is not based on shipping dates, your distance from our central location does not influence your shipment's arrival date. Even if you order 7-14 Days and live near our central location, you can expect to receive your shipment within the timeframe you selected during checkout. We do this because we ship from locations across the US, and this system allows us to guarantee shipment arrival dates from anywhere in the US.


    [Back To Top]

  3. Where is RacingDirect.com located?

    RacingDirect.com is located in Huntsville, Alabama.
    Shipping may occur from several different locations across the country, however.

    Our Mailing Address is:
    RacingDirect.com
    PO Box 7209
    Huntsville, AL 35807



    [Back To Top]

  4. How is my payment information processed?
    RacingDirect.com uses Google Checkout and PayPal to process transactions. In the interest of security, none of your actual payment information will be entered on our site. Once on the Google Checkout or PayPal site, you will be prompted for your actual payment information. Because we do not have the ability to process payments directly, we can not accept orders over the phone.

    [Back To Top]